Privacy Policy

Last updated: August 27, 2026

Ways Executive Sedan (“WAYS,” “we,” “us,” or “our”) operates the website wayscs.com and provides luxury ground transportation services in Washington, D.C., Maryland, Virginia, and surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including when you use our website chat assistant, request a quote, or otherwise contact us. This may include:

  • Contact details: your name, email address, phone number, and company name.
  • Trip and service details: service type (airport, corporate, event, etc.), pickup and drop-off locations, dates and times, number of passengers, vehicle preferences, flight numbers, chauffeur or meet-and-greet preferences, child-seat requests, and any special requests you share.
  • Communications: the messages you send us through our website chat, forms, email, or phone.

We may also automatically collect limited technical information (such as your browser type and general usage data) through standard web technologies and any analytics or cookies used on our site.

Our Website Chat Assistant

Our website uses an AI-powered chat assistant to help answer questions and gather the details needed to prepare a quote. Conversations are processed by a third-party AI service provider to generate responses. Please do not share sensitive personal information (such as payment card numbers or government identifiers) in the chat. The assistant does not confirm reservations or provide final pricing — a member of our team will follow up to confirm availability and pricing.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and prepare customized quotes;
  • Arrange, confirm, and provide transportation services;
  • Contact you about your request or booking;
  • Maintain records of our communications and customer relationships;
  • Improve our website, services, and customer experience; and
  • Comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share it only as needed to operate our business, including with:

  • Service providers who help us run our business, such as our customer relationship management (CRM) platform, our AI chat provider, and our reservation and dispatch software. These providers process information on our behalf and are expected to protect it.
  • Professional advisors and authorities where required to comply with law, enforce our agreements, or protect our rights, safety, or property.

Data Retention

We retain your information for as long as needed to provide our services, maintain business records, and comply with legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may contact us at any time to access, update, or request deletion of the personal information you have provided, or to opt out of non-essential communications. Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these, contact us using the details below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Ways Executive Sedan
Phone: (571) 491-7351
Email: info@wayscs.com
Website: wayscs.com